Questions & Answers

Just a few Questions & Answers from over at FUNKYKITS

Can I order gorjuss set 2?
Sorry pre orders are closed, they will be available late May as single stamps. ALL pre orders will be dispatched over the next week with international orders going first in the hope that you all get them about the same time. If there was anything else in you basket it will all be sent at the same time.

When will the Country Cousins be released?
Sugar Nellie hope to have these with us for the end of April, but Hedgehog girl is being kept for the Autumn kit to be released late summer.

The stamp I want has disappeared, will it be back?
Yes, our web site hides things that sell out and we have to activate it ourselves, click on the little envelope next to receive an automated email when it comes into stock again, be quick as sometimes before you get there it may sell out, please do not reply to the automated email.

Why are large international orders cancelled?
The international postage rate of £2.45 covers up to a certain weight and insurance. If you order includes anything more than 10 SUGAR NELLIE stamps, it will be cancelled and refund sent via pay pal. We do not offer tracking numbers.

Can you add or change my order?
No sorry we can't. We can not access your wish list either.

I sent and email but have not had an answer?
We are very short staffed and answering emails comes after packing orders, its difficult to keep up but we are trying, but our priority is to send your stamps to you as quickly as we can.

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On a brighter note I have been sending out all the candy from here, the challenge blog and SCS prizes. If you have not sent in your name and addy don't forget info@sugarnellie.com, only those who have won need send in their details.

I believe there is another show in England at Ally Pally this weekend, Imagination will have Sugar Nellies with them, stop by and say hello and admire the gorjuss girls along with some of our best selling lines. Here is the link to their new blog
http://imagination-crafts.blogspot.com/

3 comments:

joey said...

WHOOOOOOOOOOOPIE oh my gosh you have made my weekend AGAIN!!! I shall most deffo be stopping of and filling up on some sugar come ally pally.xxx

Cathy said...

Hi Karen,
My fab Mary Hall stamps from the Sugar Bowl challenge were on the mat when I got back from the Easter break. I love them and have already made a card using them!
Thank you for getting them out so quickly.
Hugs
Cathy xx

Shazza said...

sounds like you are all super busy at the House of Sugar
hugs
x