Enough excuses with the 4 week delay in releasing Gorjuss stamp.
Enough apologies for not sending all our order in one go.
Enough of idiots working on processing the orders but not on first come first served basis
Enough lies about stock being dispatched "today by priority mail" then finding out 5 days later that it still has not been sent.
If you push my buttons enough I will explode!
I have always held and maintained a good working relationship with Personal Impressions over the last 7/8 years, they supply the bulk of our stock for the store with deliveries arriving several times a week and I now wonder if its a good idea having all my eggs in one basket, because they undoubtedly "let us down badly" ( yes I am using my small inside voice ) and do not value us as customer.
My ISSUE is that the customers at Funkykits have been let down by our suppliers incompetence. I hold customer satisfaction above sales and I am at a total loss as to how such a simple thing as making a stamp range, launching it and sending it out to those trade customers who ordered it for their loyal retail customers has turned into something off the Jerry Springer show! It's FK reputation that has taken a hit over this and I am not happy one little bit!
I am told that poor Mark was subjected to a few less than sweet emails today.
We operate a ZERO TOLERANCE policy in our work place.
I understand that those who pre ordered Gorjuss stamps made by PI are beyond frustrated, as are we, and the option to cancel you order has always been there,(just email firstname.lastname@example.org with your invoice number) so I think that in order to retain some level of customer relations we must now put an end to the constant apologies from our supplier and NEVER EVER offer a product for sale before we have it in our hands. It is not a control issue just fact, that you can not rely on people100% and the domino effect leaves Funkykits in a horrible position of letting down customers for which everyone in the House Of Sugar apologise for. We are so sorry.
I have to attend a meeting about this fiasco tomorrow morning. Lets hope that we can do our best to make things good with those who are disappointed and frustrated.
That's my rant for today, lets hope I never have to rant again.
I hope your day was better than mine and that tomorrow is better again for all of us.